Job description

Who are we and why should you care?

Teamleader is a SaaS scale-up with two work management products: Teamleader Focus and Teamleader Orbit. It’s our mission to help service businesses all over Europe thrive by removing the hassle of running a business. 12.000 entrepreneurs and their teams use Teamleader daily to sell, bill and organise work. From IT agencies and digital marketers all the way to plumbers and construction companies. To keep fueling our growth, we are looking for a Customer Onboarding Manager.


Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do, evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

What a day in Customer Onboarding looks like:

As soon as leads become clients, you are their go-to person. You help them to get started with Teamleader Focus asap. To be more concrete you focus on driving customers' adoption of our product in a proactive way and you train and onboard new customers and help them to be successful. You collaborate with customers to formulate strategies and tactics to ensure they both love our product and achieve their individual objectives and goals. Follow up on user and customer emails and questions and build relationships with our customers.


Dynamic, vibrant and positive office life

You will never, ever come home and say you had “just another day at the office”. You will talk with tons of entrepreneurs everyday and most of the times, Teamleader Focus is their first step to digitization; we really make a difference. You get a pleasant and comfortable workplace within cycling and walking distance of the heart of Amsterdam or Ghent. But we are flexible: working from home is absolutely no problem. Especially during Corona times.


Being an employed entrepreneur

At Teamleader, you have the possibility to join a team of seasoned experts that believe in the power of continuous learning and self-development. We regularly take some time away from the office for team building activities to bond and mingle.

Above all of this, you will start with an in-house training of two weeks. You learn everything about us, our story, your colleagues, our workflow-tool and you get an in-depth sales onboarding. As soon as you start working, we expect you to be hands-on, with an entrepreneurial mentality. Learning by doing, that is our motto.

In Customer Success, you help our clients to work smarter. At the same time, you encourage them to become ambassadors of Teamleader.

Requirements

Is it you, we are looking for?

  • You love to talk with entrepreneurs about their business and identify their needs as to their workflow and business processes.
  • Preferably, you know a thing or two about B2B sales, you master the consultative selling method and are inspired by entrepreneurship.
  • You strongly believe in technology and have affinity with cloud-based applications.
  • Besides that, you speak fluent Dutch (native level) and English (professional level).
  • Bringing first value online is your second nature, you have experience in solving more complex business challenges. You have the knowledge to advise business owners on a strategic level, recognize their problems and negotiate with them.
  • Experience in a SaaS environment would be a nice extra.
Apply for this job

Meet the team

  • Branding Photography Meet The Team Website3
    Customer Support

    Lander De Koster

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Hannelore De Swaef

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Jenna Vogel

  • Branding Photography Meet The Team Website15
    Customer Support

    Tom Van Hoecke

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Athénaïs Sollami

  • Branding Photography Meet The Team Website16
    Customer Support

    Eline De Bruyne

  • Meet The Team Shots Website 12
    Customer Onboarding Manager

    Maurice Meloen

  • Branding Photography Meet The Team Website14
    Customer Support

    Hanne Vandekerckhove

  • Branding Photography Meet The Team Website40
    Customer Success Manager

    Puck Boekhout

  • Branding Photography Meet The Team Website36
    Customer Success Manager

    Ginger Boomsma

  • Meet The Team John Doe
    Customer Onboarding Manager

    Tilo Denys

  • Branding Photography Meet The Team Website13
    Customer Support

    Emma Duron

  • Branding Photography Meet The Team Website23
    Customer Support

    Alessio Macaluso

  • Meet The Team John Doe
    Support Engineer

    Kevin Ryckaert

  • Meet The Team Jane Doe
    Customer Support / CSM

    Luisa Rivas

  • Meet The Team Shots Website 00011 1
    SDR

    Heleen Vandevoorde

  • Meet The Team Shots Website 13

    Charlotte Pauwels

  • Meet The Team Jane Doe
    Customer Support

    Annelies Vander Beken

  • Meet The Team Shots Website 00001
    Customer Onboarding Manager

    Amber van de Walle

  • Meet The Team Shots Website 5
    VP Customer Success

    Stijn Van Loo

  • TL Portret Web53
    Retention Specialist

    Alejandra Gerard

  • TL Portret Web4 elisabeth
    Retention Specialist

    Elisabeth Demeyere

  • TL Portret Web47
    Retention Specialist

    Pieter De Geyndt

  • TL Portret Web134
    Retention Specialist

    Nele De Pauw

  • TL Portret Web71
    Retention Specialist

    Stefanie Adams

  • Sirarpi
    Customer Support

    Sirarpi Vardanian

  • Branding Photography Meet The Team Website2
    Customer Support

    Laura van Belleghem

  • Branding Photography Meet The Team Website
    Customer Support

    Jeroen Vereecke

  • TL Portret Web84
    Customer Support

    Simona Primerano

  • TL Portret Web4 benedict
    Customer Support

    Benedikte Von Achen

  • TL Portret Web119
    Customer Support

    Sophie Decloux

  • TL Portret Web122
    Product Expert

    Marie Van Daele

  • TL Portret Web82
    Customer Support

    Nathan Van Coillie

  • TL Portret Web107
    Customer Support

    Annelies Boonants

  • Branding Photography Meet The Team Website21
    Customer Support

    Sam Goetmaeker

  • TL Portret Web123
    Customer Support Technical

    Cynthia Tacq

  • TL Portret Web4 eline
    Customer Support

    Eline Grootaert

  • TL Portret Web41
    Customer Support Technical

    Kenny Aerts

  • TL Portret Web91
    Teamlead Customer Support

    Rocio Bracero

  • Kenneth
    Customer Onboarder

    Kenneth Van Assche

  • TL Portret Web LEX
    Customer Onboarding Manager

    Lex Van Nieuwenhuyse

  • TL Portret Web48
    Customer Onboarding Manager

    Melanie Van Brussel

  • TL Portret Web102
    Customer Onboarding Manager

    Samuel Van Daele

  • Meet The Team Shots Website 00003 1
    Customer Onboarder

    Dries De Porre

  • TL Portret Web110
    Head of Customer Success

    Lies Rotthier